FAQ

Frequently Asked Question

What formats do you transfer

  • Film – 8mm, Super8, 16mm
  • Images – Slides, Photographs up to 8×10, *Negatives.
  • Video – VHS, Hi8, Video8, VHS-C, Betamax, MiniDV, or Digital8
  • Professional Media i.e Beta Sp – BetaCam

Can you combine tapes?

Yes, we can transfer up to 2 hours of footage on 1 DVD. Longer tapes do require more space as we do not want to degrade the video quality. Each video tape up to two hours will get its own DVD.

Will my new DVD play on my DVD player?

For your film and videotape transfer we use brand name DVD-R which has been shown to be the most compatible general use media. Our discs have been found to be compatible with over 95% of home DVD and Blu-Ray players made in the past three years.

For your image scanning, a data DVD is used. The data DVD is a DVD-ROM disc for your computer and it is not intended for viewing purposes in any DVD player or in a CD-ROM drive.

What type of media do you use?

For your film and videotape & photo transfers we use professional grade DVD-R which has been shown to be the most compatible general use media. Our discs have been found to be compatible with home DVD and Blu-Ray players.

What is the turnaround time on video transfer orders?

Most orders are completed in about 2-3 days.  Due to an increase in order volume around the holidays our turnaround time may vary.

Is it safe? Will you return my originals?

We receive orders from around the world on a daily basis. Your images and movies are not destroyed or damaged in the process and you’ll be able to view or even transfer your media again! We return everything that you send to us- film, cans, boxes, reels, video tapes, albums, negatives, slides, carousels.

A technician is with your movies and images during every step of the process.

What form of payment do you accept?

We accept: Cash, Credit cards and checks.

What is the normal turnaround time for wedding videos

Normal tournaround is 8 to 12 weeks.  Times mary vary due to time of year.